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Icon Technologies
- Helping MSP's grow
- Round the clock NOC management support
- 24/7 Offshore White Label support
- Pay Per Hour Support for Tier 1 and Tier 2 Level.
- Tool Independent Support models to extend your team
- Enable Wide Range of Technical Skills and Availability for your MSP Business
- PAY AS YOU GO With no fixed commitments.
- Specialized Team for delivery of Complex projects for your MSP Business.
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Tools Supported
Icon Technologies
Provides RMM, 24/7 Monitoring Services, White label NOC for MSP's, NOC Outsourcing for MSP
About Us
We help Managed Service providers (MSP's) Business Grow Bigger & Better, With our 24/7 White label Network Operations Center (NOC) Offshore Monitoring Services
Icon Technologies is specialized in providing white label Network
Operations Center with
24/7 Remote Monitoring and Management services to Managed Services
Providers.
Our outsourced NOC services for MSP provide 24/7 alert monitoring,
remediation and routine maintenance.
It helps MSP's business grow efficiently and expand their services.
With Icon Technologies, It's like having your own dedicated NOC. Without
having to pay for building it.
We help MSP business to operate stress-free and with a huge profit
margin.
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On Demand
Technical SupportOn Demand Technical Support
Hourly Fees - Hire us whenever needed and pay a hourly fee.
Pay As you Go - Virtual Engineers to support your needs keeping budgets intact.
Customized Support - Custom support to best suit your needs. -
24x7 NOC
Services24x7 NOC Services
Monitor - Alert monitoring for critical infrastructure
Manage - Monitor and troubleshoot.
Support - Monitor, Manage and Support for any new installations. -
RMM PSA Implementation Services
RMM PSA Implementation Services
PSA - Services offered to setup major PSA tools that should enable business management.
RMM - Setting up major RMM tools for complete management of your IT Assets with less efforts.
Integrations - Integrating PSA and RMM tools to support your business needs. -
Business
ValuesBusiness Values
Whitelabeled Services, No investments to start, Customize support, High Return on Investment, Consultation offered
Our Services
Benefits of hiring Icon Technologies.
NOC Services
24x7 MSP NOC Services which are RMM independent and do not require any additional cost to start. Services offered are as follows.
- Monitor - Alert monitoring for critical infrastructure
- Manage - Monitor and troubleshoot.
- Support - Monitor, Manage and Support for any new installations.
Virtual Administrator
On Demand Support - Pay As you Go - This model includes hourly or fixed fee resources for all your technical needs while working on projects or even extending your remote support team.
- Virtual Engineers - Resources available as needed - 8x5, 9x6 , 24x7 on a fixed fee per month ( Includes L1 and L2 Activities)
- Pay As you Go - Hire our engineers whenever needed and pay a flat fixed fee per hour. ( Includes L1, L2 and L3 Activities)
- Per Incident Support - Decide the support you need and we will help you with the fixed fee per incident
Consultation Services - RMM and PSA Implementation Services
With enough knowledge and vast number of implementations performed, we can help you setup most RMM tools such as Labtech, Kaseya etc. and PSA such as Connectwise and Autotask etc. Our implementations include best practices followed or suited to make more business sense from the tool.
Outsourced Admin Activities
- Website development)
- Admin Activities
- General support requests
Customer Stories
See how person and companies gained success with us.
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Icon Technologies have done a great job for us on a variety of tasks. They are consistent, precise and reliable. They also have expertise in a wide variety of technologies and are eager to do a good job and act immediately on any feedback given. It has been a pleasure to work with them so far. Owner, MSP based in Oakville, Canada
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Icon's team has been doing remote work for our organization for over a year now and I find their work to be consistently excellent, tackling all assignments with dedication and a diligence. Icon is a take-charge organization that is able to present creative ideas and communicate the benefits.
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They have successfully developed several IT strategies for our company that have resulted in increased production from our staff. They are available for our remote support at any hour of the day and has become our go-to team for all our remote support needs and challenges.
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I highly recommend Icon for any IT challenges that present themselves. They are team players and would make a great asset to any organization. Senior Operations Manager, MSP based in New York, US
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They are monitoring and managing all of our customer's critical systems 24X7X365 using the leading MSP tools available and their remediation and project work is like having an extension of our Systems Engineering Team available to us all the time. Thanks for all of your very good work. VP Operations , A very content MSP in North America.
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